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    • Summit 2022
    • Summit 2021
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Institute for Conversational BusinessInstitute for Conversational Business
Institute for Conversational BusinessInstitute for Conversational Business
  • Who
  • Why
  • How
  • What
  • Resources
  • News
  • Summits
    • Summit 2022
    • Summit 2021
  • English
    • German

ABOUT THE EVENT

Conversational Business Summit is the ultimate conference for Messengers, Chatbots and Voice Assistants. We bring together the latest technology advancements as well as practical examples to apply Conversational Business to solve challenges in business and society.

More than 20 extraordinary speakers will share insights on recent progress in technical advancements and applications including Bot Intelligence, Conversational AI, Process automation and natural language processing.

No matter if you’re an entrepreneur, work in marketing, sales or service –this event will help you boost your business and career!

THE SPEAKERS

Expand Your Network: A unique opportunity to interact with industry leaders, influential technologists, data scientists & founders leading the Conversational Business revolution. Learn from & connect with 20+ industry innovators sharing best practices to improve business process and e-commerce.

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PROF. PETER GENTSCH

Investor, author and speaker

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MATTHIAS MEHNER

Managing Director & Chief Marketing Officer Messenger People

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JÖRG HEINEMANN

Principal Innovation & Digitalisierung, Otto

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ARTJEM WEISSBECK

Founder Charles, Co-Founder Kapten & Son

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KLAUS ROVARA

Vice President Digital Business to Consumer bei BSH Home Appliances Group

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HANS USZKOREIT

Co-Founder & Chief Scientist at Giance Technologies, Scientific Director at DFKI

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ELEFTHERIOS HATZIIOANNOU

Manager Messaging Solutions/ SERVICEWARE SE

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HARALD HUBER

Managing Director USU

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HOLGER HEINZE

Director at O’Donovan Consulting AG

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MARTIN SINNER

Entrepreneur & Investor (founder idealo/ COO 360dialog)

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HENDRIK BUSKE

Director Sales at SABIO GmbH

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KATHARINA KREMMING

Senior Communications Managerin, MessengerPeople

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HANS VAN DAM

Co-Founder and Dean Conversation Design Institute

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CHRISTIAN STEPHAN

Head of Innovation Research, Digital Strategy & Transformation at Media-Saturn Holding

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SVEN RÜHLICKE

CEO & Co-Founder Wake World

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DR. THOMAS RÜDEL

CEO & Founder Kauz GmbH

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NILS BEYER

Amazon Alexa Skills

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MORITZ BECK

Operations Manager novomind AG

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MATHIAS HORSCH

Co-Founder HOLY Energy

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S. HUNDERTMARK

Institut für Finanzdienstleistungen Zug IFZ, Founder ai-zurich

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BENJAMIN KOLF

Commercial Lead IoT Solutions & Applications Deutsche Telekom

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DOMINIC SPALINGER

Voice AI Expert and Founder PlaynVoice

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ANDREAS TUSSING

Founder & CO-CEO charles

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NICHOLAS GREGG

Business Developer pdm solutions GmbH

SUMMIT SCHEDULE

Download your presentation or watch the video

09.00 AM | Welcome & setting the scene: Game Changer Conversational Business

9.00 AM

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Prof. Dr. Peter Gentsch
Frank Puscher

> Motivation, Evolution and current status
> The new paradigm of communication and interaction
> Conversational Business: Building Blocks & Solution Space
> Technology and Tool Landscape

09.30 AM | The proven conversation design principles that help you unlock the potential of your Technology X

9.30 AM

> Messenger
> Chatbot
> Smart Speaker
> Voice Assistant

Hans van Dam / Co-founder and Dean of the Conversation Design Institute

10.00 AM | How to apply Conversational Business successfully

10.00 AM

Jörg Heinemann / Principal Innovation & Digitalisierung, Otto
Klaus Rovara / Vice President Digital Business to Consumer bei BSH Home Appliances Group Andreas Tussing Founder & Co-CEO charles
Mathias Horsch Co-Founder HOLY ENERGY

11.15 AM | Disrupt yourself! How to successfully innovate your own company

11.15 AM

Christian Stephan / Head of Innovation Research, Digital Strategy & Transformation at Media-Saturn Holding

11.45 AM | BREAKOUT SESSIONS

11.45 AM

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Messenger Business: “Turning news into business”

Matthias Mehner
Martin Sinner
Eleftherios Hatziioannou

How to apply und utilize Messenger successfully for Marketing, Sales and Service?
WhatsApp, Telegram, WeChat, …. “All-in“ or how to get the right Messenger?
Tipps, Tricks and Success Factors
Best & Next Practices

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Chatbot Business: Chatbots between aspiration and reality.

Thomas Rüdel
Harald Huber

What makes a good chatbot? What skills and roles a chatbot can provide?
For which use cases is a chatbot particularly suitable?
How can a chatbot be successfully introduced in a company?
Mega Trend & Buzzword AI: Which expectations are realistic?
Elon Musk GTP3 – Google Meena – Facebook Blender: New magic formula for chatbots?

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Smart Speaker Business – Voice Commerce: When will the breakthrough come?

Sven Rühlicke
Benjamin Kolf
Nicholas Gregg

Successful examples of voice commerce in different industries
How can the appropriate use cases be identified and implemented?
For which languages do smart speakers work best?
Voice Search as the first important step
Technologies, Tipps and Trends

01.45 PM | Conversational Business - How to get it done!

1.45 PM

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Artjem Weissbeck
Hendrik Buske
Peter Gentsch

> How to attract and convince the C-Level
> Change Management – develop the right Conversational Culture
> How define and align roles, functions and processes
> Building the right infrastructure and platform

02.15 PM | KPIs in conversational commerce – what to look out for, which processes to build

2.15 PM

Holger Heinze
Moritz Beck

02.45 PM | What are the real possibilities of conversational commerce?

2.45 PM

Katharina Kremming

What are the real possibilities of conversational commerce?

What are the real possibilities of conversational commerce? What are the real possibilities of conversational commerce? What tools does conversational commerce already have today? What is important for successful conversational commerce? What Apple Messages, Instagram Direct Messaging, WhatsApp and others offer for conversational commerce today, what role chatbots and interfaces play and in which industries conversational commerce is already celebrating success.

03.30 PM | Dialog-Oriented Commerce vs. Customer Service – Designing dialogs the right way

3.30 PM

Sophie Hundertmark
Dominic Spalinger

04.00 PM | Do conversational agents need to know what they are talking about?

4.00 PM

Hans Uszkoreit

04.30 PM | Conversational Business – Quo vadis?

4.30 PM

 

Celebrity surprise guest (APPLE)

05.00 PM | Closing words: Summary & Outlook

5.00 PM

 

Peter Gentsch

05.15 PM | In-person & virtual get-together

5.15 PM

 

In-person & virtual get-together

Conversational Business

THIS CONFERENCE IS FOR YOU

Our Speakers will share insights on recent progress in technical advancements and applications including Bot Intelligence, Conversational AI, Process automation and natural language processing.

> Business Managers: Marketing, Customer Service, Sales, CRM
> IT & CX Decision Makers
> Customer Experience Manager
> Customer Journey-Manager
> Enterprise Bot Teams
> Conversational AI Experts
> Startups & Investors

OUR PARTNERS AND SPONSORS

We teamed up with some of world’s biggest players and leading companies in the field of conversational business. MessengerPeople Main Sponsor

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Contact details

  • Prof. Dr. Peter Gentsch
  • Institute for Conversational Business
  • Beethovenstr. 1, 73430 Aalen
  • +49 151 11 101 101
  • peter.gentsch@htw-aalen.com

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    TIME TO TALK! The New Biz Summit 2022

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