Conversational Business Summit is the ultimate conference for Messengers, Chatbots and Voice Assistants. We bring together the latest technology advancements as well as practical examples to apply Conversational Business to solve challenges in business and society.
More than 20 extraordinary speakers will share insights on recent progress in technical advancements and applications including Bot Intelligence, Conversational AI, Process automation and natural language processing.
No matter if you’re an entrepreneur, work in marketing, sales or service –this event will help you boost your business and career!
THE SPEAKERS
Expand Your Network: A unique opportunity to interact with industry leaders, influential technologists, data scientists & founders leading the Conversational Business revolution. Learn from & connect with 20+ industry innovators sharing best practices to improve business process and e-commerce.
PROF. PETER GENTSCH
Investor, author and speaker
MATTHIAS MEHNER
Managing Director & Chief Marketing Officer Messenger People
JÖRG HEINEMANN
Principal Innovation & Digitalisierung, Otto
ARTJEM WEISSBECK
Founder Charles, Co-Founder Kapten & Son
KLAUS ROVARA
Vice President Digital Business to Consumer bei BSH Home Appliances Group
HANS USZKOREIT
Co-Founder & Chief Scientist at Giance Technologies, Scientific Director at DFKI
ELEFTHERIOS HATZIIOANNOU
Manager Messaging Solutions/ SERVICEWARE SE
HARALD HUBER
Managing Director USU
HOLGER HEINZE
Director at O’Donovan Consulting AG
MARTIN SINNER
Entrepreneur & Investor (founder idealo/ COO 360dialog)
HENDRIK BUSKE
Director Sales at SABIO GmbH
KATHARINA KREMMING
Senior Communications Managerin, MessengerPeople
HANS VAN DAM
Co-Founder and Dean Conversation Design Institute
CHRISTIAN STEPHAN
Head of Innovation Research, Digital Strategy & Transformation at Media-Saturn Holding
SVEN RÜHLICKE
CEO & Co-Founder Wake World
DR. THOMAS RÜDEL
CEO & Founder Kauz GmbH
NILS BEYER
Amazon Alexa Skills
MORITZ BECK
Operations Manager novomind AG
MATHIAS HORSCH
Co-Founder HOLY Energy
S. HUNDERTMARK
Institut für Finanzdienstleistungen Zug IFZ, Founder ai-zurich
BENJAMIN KOLF
Commercial Lead IoT Solutions & Applications Deutsche Telekom
DOMINIC SPALINGER
Voice AI Expert and Founder PlaynVoice
ANDREAS TUSSING
Founder & CO-CEO charles
NICHOLAS GREGG
Business Developer pdm solutions GmbH
SUMMIT SCHEDULE
Download your presentation or watch the video
9.00 AM
Prof. Dr. Peter Gentsch
Frank Puscher
> Motivation, Evolution and current status
> The new paradigm of communication and interaction
> Conversational Business: Building Blocks & Solution Space
> Technology and Tool Landscape
9.30 AM
> Messenger
> Chatbot
> Smart Speaker
> Voice Assistant
Hans van Dam / Co-founder and Dean of the Conversation Design Institute
10.00 AM
Jörg Heinemann / Principal Innovation & Digitalisierung, Otto
Klaus Rovara / Vice President Digital Business to Consumer bei BSH Home Appliances Group Andreas Tussing Founder & Co-CEO charles
Mathias Horsch Co-Founder HOLY ENERGY
11.15 AM
Christian Stephan / Head of Innovation Research, Digital Strategy & Transformation at Media-Saturn Holding
11.45 AM
Messenger Business: “Turning news into business”
Matthias Mehner
Martin Sinner
Eleftherios Hatziioannou
How to apply und utilize Messenger successfully for Marketing, Sales and Service?
WhatsApp, Telegram, WeChat, …. “All-in“ or how to get the right Messenger?
Tipps, Tricks and Success Factors
Best & Next Practices
Chatbot Business: Chatbots between aspiration and reality.
Thomas Rüdel
Harald Huber
What makes a good chatbot? What skills and roles a chatbot can provide?
For which use cases is a chatbot particularly suitable?
How can a chatbot be successfully introduced in a company?
Mega Trend & Buzzword AI: Which expectations are realistic?
Elon Musk GTP3 – Google Meena – Facebook Blender: New magic formula for chatbots?
Smart Speaker Business – Voice Commerce: When will the breakthrough come?
Sven Rühlicke
Benjamin Kolf
Nicholas Gregg
Successful examples of voice commerce in different industries
How can the appropriate use cases be identified and implemented?
For which languages do smart speakers work best?
Voice Search as the first important step
Technologies, Tipps and Trends
1.45 PM
Artjem Weissbeck
Hendrik Buske
Peter Gentsch
> How to attract and convince the C-Level
> Change Management – develop the right Conversational Culture
> How define and align roles, functions and processes
> Building the right infrastructure and platform
2.15 PM
Holger Heinze
Moritz Beck
2.45 PM
Katharina Kremming
What are the real possibilities of conversational commerce?
What are the real possibilities of conversational commerce? What are the real possibilities of conversational commerce? What tools does conversational commerce already have today? What is important for successful conversational commerce? What Apple Messages, Instagram Direct Messaging, WhatsApp and others offer for conversational commerce today, what role chatbots and interfaces play and in which industries conversational commerce is already celebrating success.
3.30 PM
Sophie Hundertmark
Dominic Spalinger
4.00 PM
Hans Uszkoreit
4.30 PM
Celebrity surprise guest (APPLE)
5.00 PM
Peter Gentsch
5.15 PM
In-person & virtual get-together
THIS CONFERENCE IS FOR YOU
Our Speakers will share insights on recent progress in technical advancements and applications including Bot Intelligence, Conversational AI, Process automation and natural language processing.
> Business Managers: Marketing, Customer Service, Sales, CRM
> IT & CX Decision Makers
> Customer Experience Manager
> Customer Journey-Manager
> Enterprise Bot Teams
> Conversational AI Experts
> Startups & Investors
OUR PARTNERS AND SPONSORS
We teamed up with some of world’s biggest players and leading companies in the field of conversational business. MessengerPeople Main Sponsor
